Question 1

What do 24K, 22K, 18K and 14K mean?

Accepted Answer

They describe how much pure gold is in the alloy: 24K is 99.9% pure, 22K is 91.6%, 18K is 75% and 14K is 58.5%. Higher purity is softer and richer in colour; lower purities are harder-wearing for daily use. Every Siyaara piece states its purity on the product page and on the invoice.

Question 2

What is a BIS hallmark and HUID?

Accepted Answer

BIS hallmarking is the Government of India's purity certification for gold jewellery, under standard IS 1417:2016. Siyaara gold jewellery carries the BIS hallmark with a six-character HUID code, which you can verify independently on the BIS website or the BIS Care app. Our registration — HM/C-7791471009 — covers gold jewellery and artefacts. Silver pieces are certified for their 999/925 purity instead; BIS gold hallmarking does not apply to them.

Question 3

Are your coins certified?

Accepted Answer

Yes. Every Siyaara coin is 999 fine, assay-certified, sealed in tamper-proof packaging and shipped with a Certificate of Authenticity carrying a unique serial and QR code. Scan it any time to verify the piece on our verification page.

Question 4

Are diamonds and gemstones certified?

Accepted Answer

Where a piece carries diamonds or gemstones, the stone details — type, weight and count — are listed in the product specifications, and certification details appear on your invoice.

Question 5

How are Siyaara prices calculated?

Accepted Answer

Every price is computed live from today's metal rate: metal value (weight × the current per-gram rate for that purity), plus a transparent making or craft charge, plus 3% GST. On gold and coins you can open the full breakup on the product page and see each line.

Question 6

Are prices inclusive of GST?

Accepted Answer

Yes. Every price you see on Siyaara is inclusive of GST at 3%. Nothing is added at checkout beyond shipping choices you make yourself.

Question 7

Why did the price change between visits?

Accepted Answer

Because the metal rate moves. We price off the live rate rather than a padded static MRP, so prices move a little with the market — down as well as up. When you add a piece to your cart, its price is locked for a window (shown on a countdown) so you can check out calmly.

Question 8

What is the cart price lock?

Accepted Answer

The moment you add an item, we freeze its price for a fixed window — 30 minutes by default — against the current rate. If the window lapses, the cart refreshes to the current rate and tells you clearly what changed before you pay.

Question 9

What sizes do your coins come in?

Accepted Answer

Our handcrafted 999 fine coins start at 25 mg (0.025 g) and run through 50, 100, 200, 250, 300 and 500 mg up to 1 GM, 2.5 GM and 5 GM pieces, in 53 auspicious designs. Silver coins run from 500 mg upward.

Question 10

How long does delivery take?

Accepted Answer

In-stock pieces ship in 4–6 working days. Made-to-order and personalised pieces take 7–10 working days to handcraft, then ship. Your estimated date appears on the product page when you enter your pincode.

Question 11

Is shipping insured?

Accepted Answer

Yes. Every order ships fully insured at our cost, in discreet tamper-evident packaging. High-value orders may require an OTP or ID check at delivery.

Question 12

Can I track my order?

Accepted Answer

Yes — from your account, or from the Track Order page with just your order number and phone number. You'll see each step: placed, packed, shipped, delivered.

Question 13

What is your return policy?

Accepted Answer

15-day easy returns on unworn jewellery in original, untampered packaging with certificates intact. Personalised and engraved pieces are made to order for you and are not returnable. Coins must be returned with the seal unbroken.

Question 14

Do you offer exchange and buyback?

Accepted Answer

Yes — lifetime exchange and buyback on all Siyaara pieces at the prevailing metal rate, with making charges adjusted per the policy in force. Bring or ship the piece with its certificate and invoice.

Question 15

How do refunds work?

Accepted Answer

Refunds go back to the original payment method within 5–7 working days after the returned piece passes quality check. COD orders are refunded to a bank account you share.

Question 16

How do I care for my jewellery?

Accepted Answer

Store pieces separately in the pouches provided, keep them away from perfumes and household chemicals, and wipe with a soft cloth after wear. Silver naturally tarnishes — a gentle silver-polish cloth restores it. We offer complimentary cleaning on Siyaara pieces.

Question 17

Can my ring be resized?

Accepted Answer

Most Siyaara rings can be resized up or down by one to two sizes. Eternity and engraved bands may not be resizable — the product page calls this out where relevant.

Question 18

Which payment methods do you accept?

Accepted Answer

UPI, all major credit and debit cards, net banking, and cash on delivery in serviceable pincodes. Prepaid orders carry an extra discount where offered — it's applied automatically when you choose a prepaid method.

Question 19

Is EMI available?

Accepted Answer

Card EMI options are offered at checkout on eligible orders above our EMI threshold, through the payment gateway. Available tenures and monthly amounts are shown before you confirm.

Question 20

Is it safe to pay online?

Accepted Answer

Payments are processed by our PCI-DSS compliant payment partner over encrypted connections. We never see or store your card number.

Question 21

Can you make a custom design?

Accepted Answer

Yes — share a reference or an idea through the custom enquiry form on any coin or product page and our design team will respond with sketches and a quote. Custom pieces are made to order.

Question 22

Do you take bulk or corporate orders?

Accepted Answer

Yes — coins and gift sets for weddings, corporates and events, with volume pricing on craft charges. Write to us with quantities and your date; rates are locked on confirmation.

Frequently asked questions

Purity & Certification

Pricing & Gold Rate

Orders & Delivery

Returns & Exchange

Care & Resizing

Payments & EMI

Custom & Bulk