Contact information
Frequently Asked Questions (FAQs)
1. Orders & Account
1.1 Do I need an account to place an order?
You can place an order as a guest, but we recommend creating an account so you can view order history, save addresses and manage future purchases easily.
1.2 How can I track my order?
Once your order is dispatched, we will send you a tracking link via SMS, email and/or WhatsApp. You can click the link to track live status on the courier partner’s website.
1.3 Can I change my shipping address after placing an order?
Address change is possible only before the order is shipped and if the new address is serviceable. Please contact our support team immediately for assistance.
2. Shipping & Delivery
2.1 What are the shipping charges?
Shipping charges depend on your location and the value/weight of your order. The final fee, inclusive of freight, insurance, surcharges and applicable taxes, will be displayed at checkout.
2.2 How long will my order take to arrive?
Processing takes 2–7 business days depending on the product. After dispatch, delivery typically takes:
- Metros: 1–3 working days
- Non-metros: 2–6 working days
- Remote / ODA: 3–8 working days
These are indicative timelines and may vary due to external factors.
2.3 Do you offer Cash on Delivery (COD)?
Yes, COD is available for eligible pincodes up to a certain order value limit. A small COD convenience fee will apply and will be visible at checkout.
2.4 Do you ship internationally?
Yes, we offer international shipping to select countries. Please refer to our International Shipping Policy or contact support for specific country availability and charges.
3. Returns, Replacements & Cancellations
3.1 What is your return policy?
Returns are accepted only in case of incorrect product delivered, manufacturing defects or verified transit damage, and must be requested within 7 days of delivery. Please refer to our Shipping & Returns Policy for detailed conditions.
3.2 Can I return personalised or engraved jewellery?
Personalised, engraved or made-to-order jewellery cannot be returned or exchanged except in rare cases of manufacturing defect verified by our quality team.
3.3 How do I request a return or replacement?
Email us at support@siyaara.com with your order ID, issue description and clear photos/unboxing video. We will review and guide you through next steps.
3.4 Can I cancel my order?
You can request cancellation only before your order enters manufacturing or engraving. Once the order is processed for manufacturing, it cannot be cancelled under any circumstances.
4. Payments & Security
4.1 What payment methods do you accept?
We accept UPI, major credit and debit cards, net banking, wallets and other options as displayed at checkout.
4.2 Is it safe to use my card on Siyaara?
Yes. Payments are processed through secure, PCI-DSS compliant payment gateways. We do not store your full card details or UPI PIN on our servers.
4.3 I was charged but did not receive order confirmation.
In rare cases of payment gateway delay, your order may take a few minutes to appear. If you do not receive confirmation within 30 minutes, please contact our support team with transaction details.
5. Jewellery & Care
5.1 Are Siyaara products real gold and genuine stones?
Yes. Our gold jewellery is BIS-hallmarked (under TARU) and we use ethically sourced lab-grown diamonds or other stones as specified in the product description.
5.2 How should I care for my Siyaara jewellery?
Store jewellery separately in a soft pouch or box, away from moisture and chemicals. Remove jewellery before swimming, bathing, working out or using cosmetics and perfumes directly on it. Periodic gentle cleaning with a soft cloth will help retain shine.
5.3 Do you offer repairs or resizing?
For certain pieces, resizing or repair services may be available on a paid basis. Please contact us with product pictures and your requirement.
6. Contact
If your question is not covered here, please write to us at support@siyaara.com. Our support team will be happy to assist you.